Terms of Service

Denial Decoder (decodemydenial.com) is an information and document-drafting tool. It reads documents you upload, compares them, and generates informational analyses and draft letters. Denial Decoder is not a law firm and does not provide legal advice. No attorney-client relationship is created by using this service.

You are responsible for reviewing, editing, and sending any letter generated here, for verifying any mailing address before sending, for complying with call-recording consent laws in your state, and for meeting any deadlines that apply to your claim. Results are not guaranteed.

Some features require a paid one-time purchase or a subscription. Subscriptions renew monthly and can be canceled anytime in Settings; access continues until the end of the paid period. Case Tracker includes one active case; additional active cases are billed monthly per case, prorated. Single Letter purchases remain in your account indefinitely. Mail-it-for-me orders are charged per letter; once a mail order is submitted to the print-and-mail provider it cannot be canceled or refunded.

Do not upload documents you have no right to share, do not record calls without legally required consent, do not attempt to disrupt the service, and do not use generated content to misrepresent facts.

To the maximum extent permitted by law, Denial Decoder and its operators are not liable for any indirect, incidental, or consequential damages, including denied claims, missed deadlines, or losses arising from reliance on generated content. Our total liability is limited to the amount you paid us in the 12 months before the claim.

Any dispute arising from these Terms will be resolved by binding individual arbitration rather than in court, and you waive the right to participate in a class action, to the extent permitted by law.

We may update these Terms; continued use after notice constitutes acceptance. The date at the top reflects the latest revision.

Questions about these Terms: support@decodemydenial.com.